Built for Freight Forwarders

The AI-powered platform for freight forwarders

Manage shipments, track packages, and keep your clients in the loop — with an AI assistant for your team and a WhatsApp bot for your customers.

See ForwardFlow in action

From creating shipments to tracking deliveries, every step is designed to be effortless.

Shipment Tracking

Every event, one timeline

Follow each shipment from the moment it arrives at your warehouse to the final delivery. Every scan, status change, and milestone is captured in a clean, real-time timeline.

  • Real-time status updates at every stage
  • Automatic client notifications on key events
  • Complete audit trail for every shipment
TA-4521
Delivered

Delivered to client

Feb 28 — 2:30 PM

Out for delivery

Feb 28 — 8:00 AM

Arrived at destination hub

Feb 27 — 6:45 PM

Customs cleared

Feb 26 — 11:20 AM

In transit — shipped from warehouse

Feb 25 — 3:10 PM

Label scanned & shipment created

Feb 24 — 9:15 AM

Created by AI from photo scan

Step 1

Snap a photo of the label

shipping_label_04521.jpg
AI is reading the label...

Done

Shipment created automatically

Tracking TA-4521
Client Maria Santos
Destination Luanda, Angola
Weight 2.4 kg
Client notified via WhatsApp
AI-Powered Creation

Photo in, shipment out

Just snap a photo of the original shipping label and let our AI do the rest. It reads the label, extracts all the details, creates the shipment, and instantly notifies the client that their package has arrived at your warehouse.

  • AI reads labels in any language or format
  • Auto-fills tracking number, client, weight, and destination
  • Client gets a WhatsApp alert the moment their package is logged
Shippy AI Agent

Ask Shippy anything

Meet Shippy — your AI-powered assistant that knows everything about your operation. Ask about any order, get status updates, create shipments, or look up client information. Just type and get instant, accurate answers.

  • Instant answers about any shipment or client
  • Create and manage shipments through conversation
  • Works 24/7 — no training required

Shippy

Online

Tell me about order TA-4521

Here's the update on TA-4521:

Status In Transit
Client Maria Santos
Destination Luanda, Angola
Last Event Customs cleared

The package cleared customs yesterday and is now on its way to the Luanda distribution hub. Expected delivery is tomorrow morning. Maria was automatically notified of the customs clearance.

Great, can you notify her it'll arrive tomorrow?

Done! I've sent Maria a WhatsApp message with the expected delivery time for tomorrow morning.
Ask Shippy anything...
MS

Maria Santos

+244 923 456 789

New Shipment

12

Total Orders

2

In Transit

10

Delivered

Recent Orders

TA-4521

Feb 24, 2026

In Transit

TA-4387

Feb 10, 2026

Delivered

TA-4201

Jan 28, 2026

Delivered

TA-4098

Jan 15, 2026

Delivered
Client Management

Know every client, every order

See the full picture for every client — their complete order history, contact details, and shipment stats. Need to create a new shipment for a returning client? One click and you're there.

  • Complete order history at a glance
  • One-click new shipment for returning clients
  • Search and filter across all clients instantly
Dashboard

Your operation at a glance

Get a clear overview of your entire shipping operation. See how many shipments are in transit, what's been delivered this month, and track recent activity — all in one place.

  • Key metrics front and center
  • Real-time activity feed
  • Spot trends and bottlenecks quickly

Dashboard

February 2026

847

Total Shipments

23

In Transit

156

Delivered (month)

89

Active Clients

Recent Activity

TA-4518 delivered to João Mendes

2m ago

TA-4521 cleared customs

15m ago

New shipment TA-4522 created

32m ago

Have questions?

We'd love to hear from you. Whether you're curious about features, pricing, or anything else — our team is ready to answer all your questions.

Email us

support@forwardflow.app

Response time

We typically respond within a few hours